Refund policy

Here's your Return and Refund Policy for Shabnam Nursery:

🔄 Return & Refund Policy

Effective Date: [DATE]

At Shabnam Nursery, your satisfaction is our priority. We stand behind every plant we send and want to ensure you have a positive experience from purchase to delivery — and beyond.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return request is raised within [3 DAYS] of delivery
  • The plant is unrepotted, unaltered, and in its original packaging
  • A valid proof of purchase (order number or receipt) is provided
  • The plant is in the same condition as received

Non-Returnable Items

We're unable to accept returns on:

  • Plants that have been repotted, pruned, fertilised, or otherwise altered
  • Items marked "Final Sale" or purchased during clearance events
  • Damage resulting from improper watering, sunlight, or post-delivery care
  • Customised arrangements or gifting orders

How to Initiate a Return

  1. Email armaanmansoori839@gmail.com with your order number and reason for return
  2. Include clear photos of the plant and its packaging
  3. Our team will review and respond within [3 BUSINESS DAYS]
  4. If approved, we'll send you return instructions and the shipping address

Return Shipping Costs

  • Our error (wrong item sent, arrived damaged): we cover all return shipping costs
  • Change of mind: return shipping is at the customer's expense

Refund Process & Timing

  • Once your return is received and inspected, you'll receive an email confirmation
  • Approved refunds are processed within 3 business days
  • Refunds are credited to your original payment method
  • Bank processing times may vary; please allow additional time for the amount to reflect

Exchange Options

We're happy to offer an exchange for an item of equal value, subject to availability. To request an exchange, contact us at [armaanmansoori839@gmail.com] within [3 DAYS] of delivery.

Damaged or Defective Products

We take transit damage seriously. If your plant arrives in poor condition:

  • Notify us within 24 hours of delivery
  • Email [armaanmansoori839@gmail.com] with photos of the plant and packaging
  • We will arrange a free replacement or full refund — no return shipment required

This is our promise to you: if it's our fault, we make it right, no questions asked.

Contact Us

For any return or refund queries, reach out to us: Shabnam Nursery [armaanmansoori839@gmail.com]

Fill in the bracketed placeholders with your specifics and you're good to go. Would you like me to add this directly to your Shopify Return & Refund Policy page?



Here's your Return and Refund Policy for Shabnam Nursery: --- ## 🔄 Return & Refund Policy **Effective Date:** [DATE] At **Shabnam Nursery**, your satisfaction is our priority. We stand behind every plant we send and want to ensure you have a positive experience from purchase to delivery — and beyond. --- ### Return Eligibility To qualify for a return, the following conditions must be met: - Return request is raised within **[3 DAYS]** of delivery - The plant is unrepotted, unaltered, and in its original packaging - A valid proof of purchase (order number or receipt) is provided - The plant is in the same condition as received --- ### Non-Returnable Items We're unable to accept returns on: - Plants that have been repotted, pruned, fertilised, or otherwise altered - Items marked **"Final Sale"** or purchased during clearance events - Damage resulting from improper watering, sunlight, or post-delivery care - Customised arrangements or gifting orders --- ### How to Initiate a Return 1. Email **[armaanmansoori839@gmail.com]** with your order number and reason for return 2. Include clear photos of the plant and its packaging 3. Our team will review and respond within **[3 BUSINESS DAYS]** 4. If approved, we'll send you return instructions and the shipping address --- ### Return Shipping Costs - **Our error** (wrong item sent, arrived damaged): we cover all return shipping costs - **Change of mind**: return shipping is at the customer's expense --- ### Refund Process & Timing - Once your return is received and inspected, you'll receive an email confirmation - Approved refunds are processed within **[REFUND PROCESSING TIME] business days** - Refunds are credited to your **original payment method** - Bank processing times may vary; please allow additional time for the amount to reflect --- ### Exchange Options We're happy to offer an exchange for an item of equal value, subject to availability. To request an exchange, contact us at **[armaanmansoori839@gmail.com]** within **[X DAYS]** of delivery. --- ### Damaged or Defective Products We take transit damage seriously. If your plant arrives in poor condition: - **Notify us within 24 hours of delivery** - Email **[armaanmansoori839@gmail.com]** with photos of the plant and packaging - We will arrange a **free replacement or full refund** — no return shipment required This is our promise to you: if it's our fault, we make it right, no questions asked. --- ### Contact Us For any return or refund queries, reach out to us: **Shabnam Nursery** [armaanmansoori839@gmail.com] --- Fill in the bracketed placeholders with your specifics and you're good to go. Would you like me to add this directly to your Shopify Return & Refund Policy page?