Terms of service
Here are your Terms of Service for Shabnam Nursery:
📋 Terms of Service
Effective Date: [DATE]
Welcome to Shabnam Nursery ("we," "us," or "our"). By accessing or using our website and placing orders, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.
1. Account Terms
- You must be 18 years or older to create an account or make a purchase.
- You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
- You agree to provide accurate, current, and complete information during registration and checkout.
- We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or provide false information.
2. Pricing and Payment
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We accept payment via [LIST PAYMENT METHODS — e.g., UPI, credit/debit cards, net banking, Razorpay].
- Prices may change without prior notice. The price applicable at the time of order placement will apply.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
3. Product Descriptions
- We make every effort to describe and display our plants and products accurately. However, colours, sizes, and appearances may vary slightly due to screen settings and the natural variation of living plants.
- All plants are living organisms. Minor variation in leaf count, size, or shape is natural and is not considered a defect.
- We reserve the right to substitute plants of equal or greater value if a specific variety is unavailable.
4. Order Acceptance
- Placing an order constitutes an offer to purchase. Your order is confirmed only upon receipt of an order confirmation email from us.
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We reserve the right to refuse or cancel any order at our discretion, including in cases of:
- Suspected fraud or misuse
- Stock unavailability
- Pricing or description errors
- Unserviceable delivery locations
- If your order is cancelled after payment, a full refund will be issued within [BUSINESS DAYS] business days.
5. Shipping and Delivery
- Orders are processed within [PROCESSING TIME] business days of payment confirmation.
- Estimated delivery times vary by location and are not guaranteed.
- We are not liable for delays caused by courier disruptions, adverse weather, public holidays, or incorrect address details provided by the customer.
- Risk of loss or damage passes to you upon delivery. Please inspect your order upon receipt and report any issues within 24 hours.
- Please refer to our Shipping Policy for full details.
6. Returns and Refunds
- Returns are accepted within [X DAYS] of delivery, subject to eligibility criteria.
- Items must be unaltered, unrepotted, and in their original packaging to qualify.
- Refunds are processed within [REFUND PROCESSING TIME] business days of return approval.
- Damaged or defective items must be reported within 24 hours of delivery with photographic evidence.
- Please refer to our Return & Refund Policy for full details.
7. Prohibited Uses
By using our website, you agree not to:
- Use the site for any unlawful, fraudulent, or harmful purpose
- Attempt to gain unauthorized access to our systems, accounts, or data
- Submit false, misleading, or abusive content including reviews or communications
- Scrape, copy, reproduce, or resell any part of our website, content, or product listings without written permission
- Interfere with the security or proper functioning of the website
Violation of these terms may result in immediate account termination and legal action where applicable.
8. Limitation of Liability
To the fullest extent permitted by applicable Indian law, Shabnam Nursery shall not be liable for:
- Indirect, incidental, special, or consequential damages arising from use of our site or products
- Loss of data, revenue, business, or profits
- Damage or delays caused by third-party courier or payment services
- Plant health issues arising from improper care after delivery
Our total liability in any matter shall not exceed the amount paid for the specific order giving rise to the claim.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India, including but not limited to:
- The Information Technology Act, 2000
- The Consumer Protection Act, 2019
- The Indian Contract Act, 1872
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [CITY, STATE], India.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.
11. Contact Us
For questions or concerns regarding these Terms:
Shabnam Nursery [EMAIL ADDRESS] [BUSINESS ADDRESS]
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